This isn’t always a dissertation against HostGator. I love HostGator. I love my wife and children very much; however, occasionally, we all do things that disappoint each other. And if we analyze from the one’s disappointments, or at least begin to understand how to avoid them, the next time we will know what to expect, or a least be capable of avoiding the next time.
This all started when I made a small tweak to the CSS of one of my websites. I have around 15 websites for trade and know simply sufficient about CSS to be risky. I probably ought not to be messing with it; however, I commonly escape with it and get the difficulty fixed without any disasters. And if catastrophe strikes, I usually have a backup.
A while ago, this befell me, and after I couldn’t restore the home web page, I called HostGator. The tech (yes, they have real people who answer the cellphone)! Anyway, the tech instructed me that the easiest way to restore my mess was just to pay them $15 to repair from the backup they perform, and I would be back in business. Well, that changed into the best information I had acquired in months, or at least given that I was transferring my websites to HostGator. Before, after I might have problems, my current host would NEVER permit me to call and communicate with a live individual in reality. Their business model changed strictly via electronic mail, and the majority of their techs were Russian, even though they were a U.S. Company. I don’t have something in opposition to Russians; I surely love Russia, having visited there, but their written English is sometimes a bit skewed, and they do not always understand ours. Plus, those men acted like we were clearly bothering them each time we emailed with difficulty, and that we were real morons. So we solved the hassle, and we moved to HostGator.
Back to the tale…Once I knew that HostGator had to get the contemporary goof-up fixed and restored, the tech knowtoldthat my inodes were over the limit, and after they had been over the limit, HostGator ended up bringing up the sites. If I read my agreement, they made it very clear in English that this becomes the case. When I mentioned that they restored one of the websites every week in advance from a backup, he knowledgeable me that once the overage turned into caught, and they quit doing backups, that the following time they did a backup, they WIPED OUT all the websites, for the reason that they did not do backups for human beings that had been over the inodes restriction.
When he instructed me on what the inode restrictions were, I checked in my CPanel, and I was well within the limit. When I informed him of this, he checked with aid (I think he supported) and helped (2nd level) informed him that we had exceeded the tough pressure space quota, and backups were not executed on those sized accounts.
However, apparently, they may wipe out all your facts for no charge.
So, then I decided to ensure that my backups were in order. When I contacted HostGator to confirm this, their assistance department informed me that the backups had been removing the public_html directory from the backup. It appears to be due to the reality that your cpbackup-exclude. The conf record has public_html listed in it, so when full cPanel backups are generated, it’s far except your money owed public_html listing.
After a few verbal exchanges with one among HostGator’s techs, he turned into very adamant about the reality that they no longer most effective avoid backing up massive debts, however, that if I didn’t control all the backup manner and many others; myself, that I changed into in reality soliciting for a hassle that could set me again years in the enterprise because the websites were liable for my profits. And, if a tough pressure on the server that I changed into hosted on failed, I might be out of business if I had been counting on HostGator to host the backup document, so I’d better be hosting the backup report by myself, with a replica on a far-flung server as well. We currently use an off-site website hosting service for our software code and backups, which turned into a no-brainer and easy to resolve. And saving a copy of the CPanel backup to my own tough power changed into pretty easy as soon as I set up a Cron Job that could do this automatically each week. I do this virtually twice per week.
Today, you can store a Terabyte for less than $a hundred dollars a month, so there aren’t any excuses. One time, our offices (in a workplace construction) were broken into, and EVERY laptop was stolen. We purchased new computers, and our offsite backups had been restored, and we were back in the enterprise bf early afternoon.
You don’t want to know that your catastrophe healing did not work after the reality, so test and affirm your backup method. Most competitive ISPs must be capable of doing this for you. And with humans like HostGator, there’s no price if it’s miles your backup. Make a minor alternate in one of your sites, do a backup, then move back to the site after repair and ensure it worked. Even though you are backing up each week or so, every other month, I might test this system to make sure it really works properly.
